Technical Support Analyst

http://employment.gov.bc.ca/index.php?view_posting=OU000547

Please note: There is a 3.3% Temporary Market Adjustment in addition to the salary.

The Information Services Department provides and supports the applications, databases and technology infrastructure upon which the LDB runs its’ retail, wholesale and distribution business. We are part way through a multi year initiative to upgrade our technology. We are replacing legacy systems with enterprise applications, and are deploying common services across the enterprise for the web, identity management, integration and business intelligence. The LDB has been an early adopter of storage and server virtualisation technologies.

Reporting to Supervisor Desk Top Services the Technical Support Analyst is responsible for providing hardware and software technical support and problem solving assistance necessary to the Management and use of LDB systems and applications that link Head Office with the organization’s warehouse and retail outlets.

Qualifications:

Education
A combination of education,training and specific experience that would enable the achievement of the goals and objectives of the full scope of the position. A diploma or degree in IT or Computer Sciences or related disciplines with 2 years of related experience or 4 years of relevant experience combined with related courses from a recognized IT computer institute or school preferred.

Experience
-Provide guidance to co-op students and junior staff
-Resolving and troubleshooting of complex technical problems for both hardware and software
-Physical and technical installation of computer equipment in a variety of environments, preferably Warehouse, retail and office.
-Working within a complex IP network, and I.S. department; working within and to deadlines
-Proficient with MS Office and an assortment of IS Administrative software
-Applications, preferably to include Microsoft SMS and/or Shavlik Netchk, BMC Service Desk.

Prior to submitting your resume, please review the attached job description for a complete list of qualifications. Resume must identify how the qualifications necessary for the position are met.

An eligibility list may be established

Network Service Manager

https://careers.vcc.ca/applicants/jsp/shared/frameset/Frameset.jsp?time=1238344399515

The Manager – Network Services’ role is to plan, organize, and manage staff and overall operations of the College’s network infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. The incumbent provides leadership and strategic direction for the College’s infrastructure and has project management experience to effectively lead project teams impacting all levels of the organization.

Sample BA Resume

http://www.mariosalexandrou.com/free-sample-resumes/business-analyst.asp

Note: there is no “project experience” area. I guess I can put that in my coverletter and job experience sections.

IT Architect

http://www.icbc.com/inside_icbc/careers/popups/ad6890PU.asp

Our Information Services group of over 500 employees manage the enterprise-wide technology platforms that support Autoplan Insurance Brokers, Driver Licensing, and Claims and Collision Repair.

Your responsibilities will include:

* Developing solution architecture specifications with the build and delivery teams, that weigh value and risk, integrate with the IT Strategic Plan, and support the immediate business needs

* Taking the lead on solution architecture projects as directed and guide junior team members and contractors
* Investigating industry best practices and assesses how ICBC will absorb new solutions into its overall IT environment

Your qualifications will include:

* The demonstrated ability to collaborate with stakeholders, balance interests, and manage IT solution risks in recommending a solution
* Exposure to a wide-range of IT solutions and platforms, such as Mainframe systems, SAP, distributed Microsoft and Java solutions, and ideally, Data Warehousing

User Analyst at ICBC

http://www.icbc.com/inside_icbc/careers/popups/ad7057PU.asp

Your responsibilities will include:

* Conducts analysis of system requirements. Determines the changes or enhancements to be included in future systems releases, develops cost/benefit analysis and makes recommendations.
* Performs and co-ordinates the acceptance of complex batch and on-line insurance computer systems. Plans and co-ordinates departmental testing functions. Analyses test results; documents and investigates discrepancies or irregularities and recommends corrective action. Determines the risk of areas not tested.
* Develops, monitors and maintain plans for projects, including major releases. Determines project requirements and co-ordinates testing activities. Recommends staffing and overtime for projects.
* Provides input to the Broker’s Manual and develops/updates procedure manuals and user guides. Participates in committee meetings to discuss and co-ordinate development and release of related documentation.
* Liaises with system development staff, end users and interfacing departments to co-ordinate testing requirements and schedules, discuss results and handle day-to-day production problems.
* Schedules, assigns and co-ordinates the work of junior positions. Provides guidance and technical assistance to junior staff and project staff.

Your qualifications will include:

* Knowledge of the fundamentals of systems analysis and design to plan, co-ordinate and perform/implement systems testing, identify problems and recommend solutions,
* Knowledge of relational database concepts and structure to monitor systems,
* Knowledge of the principles, practices and techniques of application development to create applications and develop reports,
* Knowledge of the relevant department and corporate policies and procedures as they pertain to insurance processing requirements,
* Knowledge of the relevant department and corporate databases and systems as they pertain to insurance processing requirements, testing and support functions,
* Knowledge of the relevant computer applications and databases to enter, retrieve, analyse and edit data as well as to produce correspondence, reports and other materials,
* Knowledge of the principles of project management to develop, execute and monitor plans for projects.

TELUS Health

http://www.telushealth.com/en/about_us/careers.aspx

Interestingly, TELUS Health’s jobs are not featured on TELUS’ Taleo system. There are couple technical jobs posted on this board and most of them are in Ontario or Quebec. There are limited jobs available in BC and AB.